From Dunedin to Queenstown, Oamaru to Wānaka, when you're arrested, served with court papers over the care of your children, or facing a drink-driving charge, you need answers fast — not a wait until the courts open on Monday. The Legal Hotline is a free legal-information service: an AI legal assistant trained on New Zealand law gives you clear, plain-language information, and you can ask as many questions as you like. It's legal information, not legal advice, and it won't create a lawyer-client relationship. New Zealand has one national legal system, so the law is the same across the country — what changes locally is where your case is heard and who can help you near home. The guide below explains how the law and the Otago courts actually work. Call 0800 461 100 any hour — it's free.
Free legal information. Not legal advice. Available 24/7 across Otago.
Tell the AI legal assistant what's happening — a drink-driving stop on the way home, a charge heading to the Dunedin District Court, a dispute over the care of your children, an immigration problem, a sacking at work — and get clear legal information on how New Zealand law works and what your options are. Ask as many questions as you like. That's legal information, not legal advice on your specific case, and using the service won't create a lawyer-client relationship — we're not a law firm. If you've been arrested, you have the right to speak with a lawyer before answering questions; the free Police Detention Legal Assistance (PDLA) scheme can connect you to a duty lawyer at any hour. For free in-person help across Otago, Community Law Otago in Dunedin offers free legal advice, with outreach clinics in Queenstown, Wānaka, Oamaru, Cromwell, Alexandra and Balclutha.
People moving to Otago from Australia, the UK or North America often assume that if someone injures them — in a crash, at work, in an accident — they can sue for damages. In New Zealand, you usually can't. The Accident Compensation Act 2001 created ACC, a no-fault scheme that covers treatment, rehabilitation and a portion of lost income for personal injury, and in return it bars most claims for compensatory damages for that injury through the courts. That trade-off catches people off guard: there's no need to prove someone was at fault to get ACC cover, but there's also generally no personal-injury lawsuit to bring. There are narrow exceptions — for example, exemplary damages in rare cases, or claims that fall outside ACC cover — and the rules are detailed. Before you assume you have (or don't have) a court case after an accident in Otago, get the facts. The Legal Hotline explains how ACC and the courts fit together for free — and that's legal information, not legal advice.
Otago has a genuine network of free and low-cost legal help, though most of it runs on business hours and some of it is income-tested. These organisations are real and currently available across the region — from Dunedin out to Queenstown, Wānaka, Oamaru and beyond. The Legal Hotline is designed to complement them: instant, free legal information with no income test, whenever you need it. Here are the Otago and national resources worth knowing right now.
Wherever you are in Otago, the line is free and answered 24/7 — including:
Is there a free legal hotline in Otago I can call?
Yes — the Legal Hotline is a free legal-information service you can call on 0800 461 100. An AI legal assistant gives you clear legal information on New Zealand law, with no income test, and you can ask as many questions as you like. It's legal information, not legal advice, and it won't create a lawyer-client relationship. In the meantime, other Otago resources can help: Community Law Otago in Dunedin (03 474 1922, with outreach clinics across the region and a freephone on 0800 169 333) offers free legal advice, and the Citizens Advice Bureau (0800 367 222) can point you in the right direction.
I was just arrested in Otago. What should I do?
Stay calm, give your name and details if required, and say as little else as possible — then clearly tell Police you want to speak to a lawyer before answering questions. In New Zealand you have the right to remain silent and the right to consult a lawyer without delay. The free Police Detention Legal Assistance (PDLA) scheme connects anyone arrested or detained with a duty lawyer at any hour — ask the Police to arrange it. Your charge will usually first be dealt with in the Dunedin District Court. You can also call the Legal Hotline on 0800 461 100 for free legal information on how the criminal process — bail, first appearance, disclosure — works; that's information, not legal advice on your case.
What's the drink-driving limit in Otago?
The limits are national, set by the Land Transport Act 1998 and the same throughout New Zealand. For drivers aged 20 and over, the adult limit is 250 micrograms of alcohol per litre of breath, or 50 milligrams of alcohol per 100 millilitres of blood. For drivers under 20 the limit is zero. New Zealand uses the terms "drink-driving" and "excess breath or blood alcohol", not "DUI" or "DWI". Charges are dealt with in the District Court — for Otago, usually the Dunedin District Court. The Legal Hotline gives you free information on how drink-driving charges and penalties work; that's information, not legal advice on your case.
I'm fighting over the care of my children in Otago. Where is that heard?
Disputes about the day-to-day care of, and contact with, children are dealt with in the Family Court under the Care of Children Act 2004. In Otago, the Family Court sits in the Dunedin court building at the corner of Stuart and Dunbar Streets. The court's focus is the welfare and best interests of the child, and many cases go through Family Dispute Resolution (mediation) before a judge is involved. Legal aid may be available if you qualify, and Community Law Otago can give free advice. The Legal Hotline explains how the Family Court process works in plain English — that's legal information, not legal advice on your situation.
How long do I have to sue someone in Otago?
For most civil claims, the Limitation Act 2010 sets a general deadline of six years, usually running from the date of the act or omission (with some claims measured from when you reasonably discovered the problem), and a 15-year longstop in many cases. Missing the deadline can mean losing the right to sue, so timing matters. Where the claim ends up depends on size: the Disputes Tribunal handles claims up to $60,000 without a lawyer, the District Court up to $350,000, and the High Court the largest claims. Importantly, ACC bars most personal-injury lawsuits in New Zealand. The Legal Hotline gives you free information on how these rules apply; that's information, not legal advice.
Can I sue if I was injured in an accident in Otago?
Usually not in the way you might expect. New Zealand's no-fault accident-compensation scheme (ACC), under the Accident Compensation Act 2001, covers treatment, rehabilitation and a share of lost earnings for personal injury — and in return it bars most personal-injury lawsuits through the courts. You don't have to prove anyone was at fault to get ACC cover, but you generally can't bring a damages claim for that injury either. There are narrow exceptions, and the rules are detailed. Before assuming you do or don't have a case, get clear information. The Legal Hotline explains how ACC and the courts fit together for free — that's legal information, not legal advice on your case.
I think I was unfairly dismissed from my job in Otago. What can I do?
Under the Employment Relations Act 2000 you may be able to raise a personal grievance — for example for unjustified dismissal or unjustified disadvantage at work. There's a strict time limit: you generally must raise a personal grievance with your employer within 90 days of the problem (or of when you became aware of it). If it can't be resolved directly or through mediation, the dispute can go to the Employment Relations Authority and then the Employment Court. Community Law Otago gives free advice on employment problems. The Legal Hotline gives you free legal information on how the personal-grievance process and the 90-day limit work — that's information, not legal advice.
How is the Legal Hotline different from a lawyer or legal aid?
We're a fast first step, not a law firm. Our AI legal assistant gives you general legal information about New Zealand law instantly — but it does not give legal advice on your specific case, is not a substitute for a lawyer, and using it won't create a lawyer-client relationship. We're also not legal aid. Legal aid (through the Ministry of Justice) and community law centres like Community Law Otago can provide free advice or representation, but they screen by income and mostly operate in business hours. The Legal Hotline adds clear legal information, fast, with no income test and as many questions as you like — and we'll point you toward Otago lawyers and free services when you're ready for the next step.
Does New Zealand law differ between Otago and the rest of the country?
No. New Zealand has one national legal system, so the law is the same in Otago as it is everywhere else — there are no states or provinces with separate laws. The Crimes Act, the Land Transport Act, the Care of Children Act, the Employment Relations Act and the rest apply identically across the country. What changes locally is practical: which court hears your case (for Otago, usually the Dunedin courts) and which free or low-cost services are near you, like Community Law Otago. The Legal Hotline's AI legal assistant is trained on New Zealand law, so the information you get reflects how things actually work where you are.
Can the Legal Hotline help with an immigration matter in Otago?
Immigration law is national, governed by the Immigration Act 2009 and administered by Immigration New Zealand, with appeals to the Immigration and Protection Tribunal — so the rules are the same across the country. The Legal Hotline gives you clear legal information on visas, residence, work and student permits, deportation and appeals — that's information, not legal advice on your case. For tailored help, Community Law Otago can advise on some immigration matters, and the Law Society's Find a Lawyer directory lists immigration lawyers. Legal aid may also be available for some immigration and refugee matters if you qualify.
Are you a lawyer practising in Otago and ready for new clients? Our free legal-information service is live on 0800 461 100, and paid consultations are live too — our network of local lawyers connects people in Dunedin, Queenstown, Oamaru, Wānaka and beyond with representation when they need it. Join the network now to receive matched, paying referrals in your practice areas — criminal, family, drink-driving, immigration, employment, civil and more.
General legal information, not legal advice. We research every page from primary sources — legislation, the courts, and government legal-aid bodies — and check it for accuracy. Spotted something out of date? Tell us at admin@platfirm.ai.
Whether you're in Dunedin, Queenstown, Oamaru, Wānaka or a small town across the region, legal trouble doesn't keep business hours. The Legal Hotline gives you free, plain-language legal information on New Zealand law — ask the AI legal assistant as many questions as you like. It's legal information, not legal advice, and we're not a law firm. Call 0800 461 100 any hour, and we'll point you toward local lawyers and free services like Community Law Otago when you need the next step.
Free legal information. Not legal advice.